Best Pinnacle Care β Admin Portal
Desktop dashboard Β· operations, compliance & clock-in audit
Dashboard
Best PinnacleAdmin Portal
Overview
β¦ Dashboard
People
π₯ Users 12
π§ Clients
Operations
π Shift Management
β± Clock-in Records 3
Compliance
π‘ Regulatory Access
π CQC Audits 10
π Reports
Dashboard
π Searchβ¦
π
Admin User
Super Admin
AU
Good morning, Admin
Saturday 21 June 2026 Β· London Region
β¬ Export
π©ββοΈ+2 this week
12
Active Care Workers
π§+1
28
Active Clients
π18 done
24
Shifts Today
β οΈneeds action
3
Late Clock-ins
Recent Clock Events
Live clock-in and clock-out activity
| Worker | Client | Event | Time | Status |
|---|---|---|---|---|
| Rosemary N. | Godfrey O. | Clock In | 11:04 | On time |
| Rosemary N. | Godfrey O. | Clock Out | 13:02 | On time |
| James O. | Dorothy A. | Clock In | 09:22 | Late |
| James O. | Dorothy A. | Clock Out | 11:10 | Late |
| Grace A. | Amara O. | Clock In | 10:02 | On time |
| Grace A. | Amara O. | Clock Out | 12:05 | On time |
Today's Completion
Shifts scheduled vs done
18 of 24 shifts complete75%
Godfrey O.
11:00β13:00
CompletedJesse M.
14:00β17:00
In ProgressFrank B.
13:00β15:00
MissedAmara O.
10:00β12:00
CompletedAlerts & Flags
β James O. clocked in 22 mins late for Dorothy A. today.
β Frank B. shift missed β no clock-in recorded.
β CQC inspector Amanda Thorpe last accessed records on 18 Jun.
Top Attendance
This month
RN
Rosemary N.
98%
MW
Mary W.
96%
GA
Grace A.
94%
DK
David K.
91%
User Management
User Management
Manage care workers, team leads and admin accounts.
π Change Password
οΌ Add User
All Users
Care Workers
Team Leads
Admins
All Users (8)
π Search usersβ¦
| Name | Role | Status | Last Login | Shifts (month) | Actions | |
|---|---|---|---|---|---|---|
RNRosemary Ndungu | rosemary@bpc.com | Care Worker | Active | Today 08:14 | 24 | β π π |
JOJames Okonkwo | james@bpc.com | Care Worker | Active | Today 09:02 | 19 | β π π |
SMSandra Muturi | sandra@bpc.com | Team Lead | Active | Today 07:48 | 8 | β π π |
DKDavid Kimani | david@bpc.com | Care Worker | Active | Yesterday | 21 | β π π |
GAGrace Achieng | grace@bpc.com | Care Worker | Active | Today 10:15 | 17 | β π π |
PKPeter Kamau | peter@bpc.com | Care Worker | Inactive | 3 days ago | 0 | β π π |
MWMary Wanjiku | mary@bpc.com | Care Worker | Active | Today 08:45 | 22 | β π π |
AUAdmin User | admin@bpc.com | Admin | Active | Today 07:00 | β | β π π |
Client Management
Client Management
View and manage all care clients and their assigned workers.
οΌ Add Client
π§
28
Total Clients
π
5
London Regions
π
3
Emergency Contacts Due
All Clients
All Status βΎπ Search clientsβ¦
| Client | DOB / Age | Address | Assigned Worker | Care Plan | Status | Actions |
|---|---|---|---|---|---|---|
GOGodfrey Osei | 12/03/1942 (84) | 10th Street, London W1A | Rosemary N. | Personal Care | Active | π β π |
JMJesse Mwangi | 04/07/1958 (68) | LC London 15 Street, E1 | Rosemary N. | Dementia Care | Active | π β π |
DADorothy Achebe | 21/11/1947 (78) | Camden Road, N1 9AB | James O. | Palliative Care | Active | π β π |
FBFrank Barasa | 08/02/1955 (71) | Islington Green, N1 2XH | James O. | Rehabilitation | Active | π β π |
AOAmara Okafor | 30/09/1960 (66) | Hackney Road, E2 7NA | Grace A. | Personal Care | Active | π β π |
HNHelen Njoroge | 14/06/1945 (81) | Brixton Hill, SW2 | Mary W. | Dementia Care | Hospitalised | π β π |
SOSamuel Ofori | 29/01/1950 (76) | Lewisham Way, SE4 | David K. | Companionship | Inactive | π β π |
Shift Management
Shift Management
Schedule, assign and track care visits across all workers.
π Calendar View
οΌ Schedule Shift
βΉ
βΊ
Wed18
Thu19
Fri20
Sat21
Sun22
Mon23
Saturday 21 June 2026
π
24
Shifts Scheduled
β±
5
In Progress
β
18
Completed
β
1
Unassigned
Today's Shifts (24)
All Workers βΎAll Status βΎ
| Worker | Client | Care Type | Scheduled | Clock In / Out | Status | Actions |
|---|---|---|---|---|---|---|
RNRosemary N. | Godfrey Osei | Personal Care | 11:00 β 13:00 | 11:04 / 13:02 | Completed | π β β |
RNRosemary N. | Jesse Mwangi | Dementia Care | 14:00 β 17:00 | 14:00 / --:-- | In Progress | π β β |
JOJames O. | Dorothy Achebe | Palliative Care | 09:00 β 11:00 | 09:22 / 11:10 | Late | π β β |
JOJames O. | Frank Barasa | Rehabilitation | 13:00 β 15:00 | β / β | Missed | π β β |
GAGrace A. | Amara Okafor | Personal Care | 10:00 β 12:00 | 10:02 / 12:05 | Completed | π β β |
MWMary W. | Helen Njoroge | Dementia Care | 08:00 β 10:00 | 07:58 / 10:01 | Completed | π β β |
DKDavid K. | Samuel Ofori | Companionship | 15:00 β 17:00 | β / β | Scheduled | π β β |
| Unassigned | Beatrice Adeyemi | Personal Care | 16:00 β 18:00 | β / β | Needs Worker | Assign |
Clock-in Records
Clock-in Records
Full audit trail of all clock-in and clock-out events.
β¬ Export CSV
β
186
Clock-ins This Month
β
3
Late Clock-ins Today
β
1
Missed Clock-outs
β±
97%
On-time Rate
All Clock Events
| Worker | Client | Event | Scheduled | Actual Time | Variance | Location | Flag |
|---|---|---|---|---|---|---|---|
| Rosemary N. | Godfrey O. | Clock In | 11:00 | 11:04 | +4m | 51.50853, -0.12574 | On time |
| Rosemary N. | Godfrey O. | Clock Out | 13:00 | 13:02 | +2m | 51.50853, -0.12574 | On time |
| James O. | Dorothy A. | Clock In | 09:00 | 09:22 | +22m | 51.53856, -0.14280 | Late |
| Grace A. | Amara O. | Clock In | 10:00 | 10:02 | +2m | 51.52480, -0.05790 | On time |
| Rosemary N. | Jesse M. | Clock In | 14:00 | 14:00 | On time | 51.52480, -0.08890 | On time |
| James O. | Frank B. | Missed | 13:00 | β | Missed | β | Missed |
| Mary W. | Helen N. | Clock In | 08:00 | 07:58 | -2m | 51.46270, -0.11450 | Early |
Regulatory Access
Regulatory Access
Manage data access for CQC, NHS and local authority inspectors.
β All regulatory access is read-only. Authorities cannot modify records. Access is logged in the audit trail.
Registered Authorities
CQC
Care Quality Commission
Dr. Amanda Thorpe Β· a.thorpe@cqc.org.uk
ActiveExpires 31/12/2026
NHS
NHS London
Michael Reeves Β· m.reeves@nhs.net
ActiveExpires 30/09/2026
LA
London Borough of Lambeth
Susan Obi Β· s.obi@lambeth.gov.uk
ExpiredExpired 01/06/2026
Reports
Reports
Generate compliance and operational reports.
π
Daily Attendance
Clock-ins, clock-outs and absences
π‘
CQC Compliance
Regulatory compliance metrics
π§
Client Care Hours
Hours delivered per client
β
Late / Missed
Flagged visits requiring review
Monthly Summary β June 2026
186
Total Visits
2,790
Care Hours
97%
On-time Rate
98%
Attendance
β All CQC compliance thresholds met this month. Next inspection window: August 2026.
Reports
Reports & Analytics
Operational and compliance performance across all care delivery.
π Jun 2026 βΎ
β¬ Export PDF
οΌ New Report
πβ² 4.2%
186
Total Visits
β±β² 2.8%
2,790
Care Hours Delivered
ββ² 1.1%
97%
On-time Rate
β βΌ 3 flagged
98%
Attendance
Care Hours by Week
DeliveredPlanned
Wk 1
Wk 2
Wk 3
Wk 4
Wk 5
CQC Compliance by Domain
Safe90%
Effective88%
Caring96%
Responsive85%
Well-led92%
β Overall rating: Good Β· Next inspection Aug 2026
Care Worker Performance β June 2026
All Regions βΎSort: Hours βΎ
| Worker | Visits | Care Hours | On-time | Avg Rating | Compliance | Status |
|---|---|---|---|---|---|---|
RNRosemary Ndungu | 48 | 96.0 | 98% | 4.9 β | 98% | On track |
JOJames Okonkwo | 42 | 84.5 | 94% | 4.7 β | 95% | On track |
GAGrace Adeyemi | 39 | 78.0 | 99% | 4.8 β | 97% | On track |
DKDavid Kamau | 34 | 68.5 | 88% | 4.4 β | 82% | Review |
MWMary Wanjiru | 23 | 46.0 | 96% | 4.6 β | 94% | On track |
CQC Audits
CQC Audits
Monthly compliance audits mapped to CQC domains.
π May 2026 βΎ
β Action Plan
β¬ Export Report
Medication
Care Plan
Risk Assessment
Daily Notes
Incident & Safeguarding
Staff File
Training
Spot Check
Complaints
Governance
Medication Audit
CQC Domain: Safe Β· May 2026 Β· RL and MR files audited
β 20 of 20 questions assessed
β± 5 actions required
β CQC Domain: Safe
85%
Compliance
Good
| Audit Question | Score | Evidence | Action Required | Responsible | Target Date |
|---|---|---|---|---|---|
| MAR charts fully completed | 1 Β· Partial | No β SB signature missing for PM calls on 11th May. SB went into hospital; evening staff left the MAR chart blank with no hospital entry. | Spoke to EM on 12.5.26. Reminded to complete all entries; SB marked as away in hospital and file put on hold. | Rosemary | 12.05.26 |
| No unexplained omissions | 1 Β· Partial | Missed entry β client in hospital but not signed for. | Ensure hospital admissions are recorded on the MAR chart at the time. | Rosemary | N/A |
| Medication stored securely | 2 Β· Full | All medication stored in locked cupboard; storage temperature checked and recorded. | N/A | Rosemary | N/A |
| PRN protocols in place | 2 Β· Full | PRN protocols present and signed for both clients. | N/A | Rosemary | N/A |
| Controlled drugs double-signed | 1 Β· Partial | RL controlled-drug entry single-signed on 9.5.26. | Remind staff CD entries require two signatures; spot-check next visit. | Rosemary | 20.05.26 |
| Allergies clearly recorded | 2 Β· Full | Allergies recorded on MAR front sheet for both clients. | N/A | Rosemary | N/A |
15 Fully Compliant
5 Partly Compliant
0 Not Compliant
0 Not Yet Assessed
Add User β Modal
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βFirst Name *
Rosemary
Last Name *
Ndungu
Email Address *
rosemary@bpc.com
Role *
Care Worker βΎ
Region
London β Central βΎ
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